Return

You can download the return form here > Return form

Returns can be sent to:

Pro Moto Products
Wassenaarweg 20A
7021PA Zelhem
Netherlands

Terms and Conditions of Returns

1. Deadline for Returns
   • All returns must be notified and returned within 14 days from the date of receipt. Returns offered after this deadline will not be accepted unless otherwise agreed in advance.
2. State of the Products
   • Returned products must be returned in their original packaging.
   • The products should be unused and in new condition. Damaged, used, or incomplete products will not be accepted.
3. Exclusion of Return Right
   • Specially ordered products, including those out of stock or not standard in our range, cannot be returned.
4. Return at Error from Us
   • If the fault lies with us, such as an incorrectly delivered product or a defective item, we will cover the return costs and provide a suitable solution.
5. Return Procedure
   • View the return page to start the return process. Always include a copy of the original invoice or order confirmation with the return.
   • Returns without prior notification may be refused.
6. Responsibility during Transport
   • The customer is responsible for careful packaging and proper shipping of the product. We are not liable for loss or damage in transit.
7. Refund and Settlement
   • Upon receipt and inspection of the return, the amount of the returned products will be refunded, excluding any shipping costs, unless the fault lies with us.
8. Applicable Law
   • These return conditions are governed by Dutch law.